Covid-19

Package Safety During COVID-19

Last updated May 17, 2020

Order Fulfillment:

Even with these positive changes, it'll take time for us to catch up on order and support volume, and we're working hard to do that. Thank you for your patience while we're dealing with these challenges, and thanks for waiting much longer for your order. This isn't easy, but we're confident in both our and your ability to adapt. Sending love and positive thoughts. 

We're still seeing long fulfillment for cut and sew and shipping times at Coffee Religion and industry-wide. Our support team is working hard to keep up with increased customer questions. Our average email response time has increased to about one day, we're currently not on chat 24/7,

We’re closely following expert guidance during this crisis, and what we’ve learned so far is that the risk of COVID-19 transmission through handling packages is very low.

Getting a package:

Per The World Health Organization, the likelihood of an infected person contaminating commercial goods is low, and the risk of catching the virus that causes COVID-19 from a package is also low. 

 Information we’ve gathered from the CDC and WHO indicate that the virus may persist up to 24 hours on cardboard and up to 3 days on plastic, which means that transmission from buyer to seller and vice versa is very unlikely given the timelines involved in processing, inspecting, and shipping orders.

Our shipping carrier, USPS, is also taking safety and hygiene precautions very seriously and has stated that per the CDC, the WHO, and the Surgeon General, there is currently no evidence that COVID-19 is being spread through the mail. Again, the extended shipping and handling timeline from buyer to seller or vice versa indicates very low risk.

 While we believe the risk of transmission via packages to be very low, out of an abundance of caution, we recommend taking the personal precautionary measures that feel right to you, including practicing good hygiene after handling packages. Learn more about the CDC’s disinfection guidance here.

Our products are designer in Palm Beach, Florida and our orders are shipped from USA unless we will decide to use back-up facility, for example in Mexico, for production to fulfill our orders faster.

Have questions?

We're here to help!

Email: info@katanafashion.com